Produits d'ocasion
Alma

Frequently Asked Questions

Categories : FAQ
star
star
star
star
star

Our inmotion products

You're trying to connect to the Inmotion application with your Inmotion France login and it's not working? This is normal, they are two separate accounts. The inmotion-france.fr website is managed by the French company New Walkings, while the Inmotion application is managed by the Chinese manufacturer Inmotion Global.

To use your scooter at its full power, you need to install the Inmotion application (available on iOS and Android) in order to connect to your scooter. Once this is done, you can then unlock the other modes of the scooter:

- ECO Mode: Up to 16km/h

- STANDARD mode: Up to 22km/h

- SPORTS mode: Up to 30km/h

The S1 electric scooter has a rear motor while the L9 has a front motor. The rear motors give you a more comfortable ride.

We do not provide any new set of keys. You will have to change the accelerator directly. This one is sold on our website for 29,90€.

No, they are not compatible. V12 Power Pads are available directly from our website.

If you have a problem with the application, please contact Inmotion Global directly. We do not have control over it.

No, they are not compatible. The V12 and V12HT seats are available directly from our website.

Simply remove the serial number in Profile ▶️ My Vehicle

These correspond to the sensitivity you wish to give to your driving. The "speeding" mode corresponds to the sensitivity of the pedal to speed, and the "braking" mode to the sensitivity of the pedal to braking. You can adjust them as you wish.

Only the original pedals are available for the V5/F. 

No, the honeycomb pedals are only compatible with the V11, V12, V12 High Torque.

The tyre we offer as a V12 spare part is a CST (Cheng Shin Tire) 1488.

The total maximum pedal height is 216 mm. 

our Kingsong products

This is normal: all our wheels are sold flanged and require a break-in period before they can be unclamped at full speed.

Model

Bridled speed

Bridle time

14M

14 km/h

2 kms

14D / 14S

20 km/h

2 kms

16S

23 km/h

5 kms

16X / 16XS

30 km/h

10 kms

18L / 18XL

30 km/h

10 kms

S18

33 km/h

10 kms

our wiizzee electric scooter

Step 1: Go to the advanced menu by pressing the "M" button for a few seconds 

Step 2: Click "M" again to get to the "P1" menu

Step 3: Four 0's will flash so you can access more settings. Change the numbers by entering the code 1159 using the + and -.

Step 4: Navigate to the "P9" menu and select "OFF". Confirm by pressing and holding "M".

All our electric scooters are limited by construction to 25km/h. We are not legally able to tell you how to unlock your electric scooter, even if you want to use it on private land or in a country where the legislation allows it. 

our Hiley electric scooter

All our electric scooters are limited by construction to 25km/h. We are not legally able to tell you how to unlock your electric scooter, even if you want to use it on private land or in a country where the legislation allows it. 

This is a well-known Chinese brand used by Minimotors for their electric scooters too.

your order

Only payments in 2, 3 or 4 times without fees are available on our site and are offered by our service provider Alma, in France, Belgium, Germany, Spain, Italy, Austria, Luxembourg and the Netherlands.

Once the payment is made, the delivery time varies from 3 to 5 working days in Metropolitan France and from 5 to 7 working days for other European countries.

We deliver to France, Germany, Andorra, Belgium, Spain, the Vatican, Italy, Luxembourg, Monaco, the Netherlands, Portugal, Austria, Denmark, Finland, Greece, Hungary, Malta, Poland, the Czech Republic, Slovakia, Sweden and Slovenia.

No. Even for a pre-order, you must pay the full amount. Payment in 2, 3 or 4 instalments without charge is available.

By placing an order on Green220.com, you decide to make a purchase on a B to C site based in France. Therefore, we cannot provide you with an invoice without VAT, whether you are in another country, or whether you are a company. 

our services

At Green220, we have set up a puncture service. This is available here.

The package includes :

- Changing the inner tube of your snowmobile

- The labour for the repair

- A visual check of the product

We specify a maximum weight because the higher the load, the more the product's functionality will be weakened, such as autonomy or speed. We therefore recommend a maximum weight so that all the characteristics of our products are as realistic as possible.

After having sent us all the necessary elements to open the file (invoice and serial number), we have transferred all the elements to our technicians. One of them will contact you directly. There is no need to contact us again before 72 hours. When you are in contact with our technician, please follow up directly with him. In order to avoid overloading them and thus making the files take longer, it is preferable not to contact them again before the 15-day deadline previously given.

Our workshop is not open to the public. Furthermore, our technicians process files in order of arrival and feasibility, so it is not possible to wait on site for your product to be repaired. The repair time given as an indication is 15 days, and is subject to change.

Any other questions? Please contact us directly by email at contact@green220.com or on our social networks

Share this content

Please log in to rate this article